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Tire & Lube Express (TLE) Service Writer


Posted on : 2011-08-03 00:00:00.0
Location : Red Deer
Job Category : Retail
Job Industry : Retail

Perform all services offered in the TLE (i.e. oil changes, tire installations and rotations, etc.).

Processes all TLE Service Orders and operates the TLE Register. Handles any customer issues and concerns. Maintains the TLE Service Schedule. Assists the Department 10 Manager and TLE Manager in ordering inventory. Assists in completing the daily logs. Follows double check procedures on all vehicles. Handles and processes claims merchandise (i.e. tires). Knowledgeable in all areas of the TLE (i.e. services and products). Maintains a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area. Adheres to all TLE uniform requirements and safety guidelines. Provides excellent Customer Service by: Practicing the 3 Metre Rule. Answering Customer calls promptly. Assisting Customers in finding merchandise. Answering register calls promptly. Operating the register when needed. Showing a high sense of urgency with all assignments. Following proper procedures for handling claims merchandise. Being knowledgeable about register operations. Providing assistance to the front end Associates with price checks. Remains knowledgeable regarding all areas of the store. Practices safe work habits by: Cleaning all spills quickly. Following all safety and emergency policies and procedures. Keeping the floor clear of all objects. Properly using all ladders and ensuring they are not left on the sales or TLE shop floor. Following proper lifting techniques. Ensuring all displays are secured in a safe and proper manner. Ensuring Occupational Health and Safety Act guidelines are being followed properly. Ensuring stable stacking of merchandise. Using back support belt when necessary. Being knowledgeable about emergency and safety procedures. Additional Responsibilities Additional responsibilities may be assigned.

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