Quality & Patient Safety Advisor
Trillium Health Centre
Posted on : February 3
Location : Mississauga
Job Category : Nursing
Job Industry : Healthcare/Medical
Our People Promise
This is Trillium"s promise to you.
You are our most valued and trusted resource in providing quality, patient-centred care. Our ability to continue to positively impact the lives of the individuals who seek our care rests in your hands - the Outstanding People who work at Trillium Health Centre.
We respect your time, contribution and dedication to our patients and to our health centre by offering you a Total Rewards Program that allows you to lead the quality of life you want.
Trillium has pledged to develop the health care leaders of tomorrow. We offer a stimulating and innovative work environment with numerous learning and professional development events to enhance your career and to help you benefit from the many advancement opportunities available at the health centre and in our community. At Trillium, learning happens in many ways and in many places.
Trillium is more than just a place to work. It"s a place for you to grow, to create, to inspire and to be inspired, as you help lead the hospital in making a difference in the lives of the people we serve.
Outstanding people generate amazing results.
Employment Status: Temporary Full Time (1) - Up to one year coverage
Position Summary:
The Quality & Patient Safety (QPS) Advisor serves as a key enabler in the development of a culture of safety and performance excellence at Trillium Health Centre. As a member of the Quality & Patient Safety (QPS) Team, you will collaborate with your QPS colleagues, front-line and system-level teams to achieve the desired outcomes in Trillium"s key strategic priority areas.
This will be accomplished by:
- Serving as an internal facilitator and coach to Directors, Managers and staff to assist with the planning, coordination and evaluation of quality improvement initiatives and patient safety practices.
- Establishing links with other leaders of quality improvement and patient safety processes across the organization including Decision Support, Risk Management, Professional Practice, and Patient Relations
- Identifying relevant quality and patient safety related training needs and delivering the training
- Collaborating with stakeholders to create and update policies and procedures in accordance with best practice and patient safety improvements
- Collaborating with health system leaders to plan, organize and direct activities to identify, evaluate, and take corrective action against identified safety issues/concerns that may result in injury to patients, visitors and employees and in property loss or damage or legal liability
- Utilizing the incident reporting system to promote patient safety and identify areas for improvement
- Managing critical incident reviews and investigations according to established frameworks
- Maintaining departmental protocols specific to patient safety
- Being knowledgeable about relevant legislation, regulations and their applications
- Providing expertise to clinical teams in the review of patient safety events through the use of various methods of analysis (Root Cause, Healthcare FMEA, Human Factors, Cause and Effect, etc.)
- Providing integration on safety-related initiatives such as Accreditation Canada ROP"s, Safer Healthcare Now! and other related activities
- Educating staff regarding new statutes and/or guidelines (e.g. Excellent Care for All Act), safety and quality improvement activities (e.g. Safer Healthcare Now).
- Supporting the development of performance indicators and measures to monitor organizational, team and/or service performance and ensure alignment with strategic direction.
- Providing regular reports on safety-related activities and improvements
- Analyzing and trending quality and patient safety data to determine potential areas for improvement
- Other duties as required
Key Qualifications:
- Master"s degree in a healthcare related field preferred. A Bachelor"s degree with appropriate prerequisite knowledge, experience and skills is essential.
- Sound knowledge and application of relevant legislation including the Excellent Care for All Act
- Demonstrated knowledge and experience with performance measurement, data reporting and analysis, quality improvement methodologies including Lean, and Root Cause Analysis
- Working knowledge of electronic incident management systems (e.g. RiskPro)
- Excellent interpersonal skills and demonstrated ability to relate well internally with all levels of staff, physicians, volunteers and external agencies
- Superior communication skills, both oral and written
- Demonstrated proficiency using Microsoft Office, including Word, Excel, PowerPoint, Project and Visio
- Proven ability to work independently with minimal supervision, take initiative and perform well in stressful environments
- Integrity in dealing with confidential matters; ability to handle difficult situations with tact, diplomacy and sensitivity
Make Trillium Health Centre your career destination. We want you to be inspired by what we are doing. Trillium is a two-site, academically affiliated, tertiary level hospital located in Mississauga and West Toronto, with regional programs in cardiac, stroke, vascular, orthopaedics, and sexual assault and domestic violence. Our mission, vision and values, combined with our strategic initiatives, are what make Trillium Health Centre an award-winning and nationally respected health care leader. Join our highly talented team in a culture of learning, innovation and visionary thinking.
At Trillium the following Standards for Behaviour
Show our Commitment to Each Other, to our Patients and their Families
Respect - Communication - Safety - Accountability - Courtesy
Privacy - Commitment to Co-Workers - Appearance
Trillium Health Centre & Its Properties are
Smoke Free Zones